Terms and conditionsRestrictions
You must be eighteen (18) years of age, and possess a valid credit card to purchase our products.
Urban Vape Store will not sell our products to minors. Urban Vape Store also reserves the right to cancel any sales transaction based on its sole discretion where it reasonably believes the purchaser is purchasing products on behalf of a minor.
Shipping, Availability, Refunds and Returns
Free postage & packaging is only available for UK Mainland Customers on purchases over £20.
Please note: Orders to none residential address like an offices or commercial address (you) the buyer takes full responsibility for the item if signed by a third party. Urban Vape Store is not responsible for items signed-for but not received at the requested delivery address.
European & International shipping will be calculated on weight and displayed at checkout. We are not responsible for packages delayed or confiscated by your internal customs authorities and we are unable to answer any shipping queries by telephone. If you wish to contact us about non-delivery, we ask that you please wait until the usual delivery time period has elapsed, as we won't be able to assist until this time period has passed.
We aim to process and ship orders the same working day if payment is made before 3pm GMT; otherwise, the next working day.
Our full Shipping policy can be read by clicking here
Shippments outside UK
Please note: Urban Vape Store makes no representation concerning the legal rights of anyone to ship or import our devices to any Country. The customer is solely responsible for shipment of the device(s) and by placing an order is authorising Urban Vape Store to act on their behalf to engage a common carrier to deliver the order to the selected destination. Identification may be required when the goods are delivered.
The purchase of products from Urban Vape Store are governed by these terms and conditions. Please read them before using the site. By accessing the site, you agree to be bound by these terms and conditions.
These terms and conditions do not affect your statutory rights as a consumer.
The descriptions and pictures on the website are a guide to the style and look of our products. We try to make them as accurate as possible but cannot be held responsible for minor differences.
This Contract shall be construed and governed in all respects by English Law and all disputes arising under or relating to the Contract shall be the subject of the jurisdiction of the Courts in England to which The Urban Vape Store and the customer hereby submit.
To the extent allowed by the law, Urban Vape Store shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party, as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, or the transmission of your personal information over our systems.
Payment is due before goods are despatched unless a credit account has been authorised by The Urban Vape Store in which case payment is due 14 days from date of invoicing. Urban Vape Store reserves the right to withhold supplies and to suspend any further deliveries in the event that payment is overdue. We accept payment from the major credit and debit cards through Paypal.
The total price of the goods ordered will be the price shown at the time of the order. The full purchase price as well as the cost of packaging and shipment will be clearly displayed on the checkout page before you commit to the order.
All our products are duty paid in the United Kingdom and the purchase price includes VAT (sales tax) at the current rate. Any additional duties or taxes payable by customers outside the UK are the sole responsibility of the customer.
Placing items in your cart does not “reserve” them or guarantee that you will be able to order them. Your order is not complete and in the system until you have returned to our site from the PayPal payment site, having fully completed payment. Therefore, if you have limited stock or fast selling items in your cart, they could sell out if someone else is purchasing the same item at the same time and completes checkout before you.
If you forget to order something and place another order later on, please do not ask us to combine your order or refund shipping costs. Multiple orders may automatically be combined by our batch processing system or they may not, depending on where the two orders are in the batch, and it's not something we can alter or accommodate.
By law, customers in the UK have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered.
Where you are withdrawing from your purchase within the seven working day cooling-off period, and there has been no error on our part, we will refund the cost of the item. The original postage and packing costs will not be reimbursed, and you must pay the return shipping costs. Some items are non-returnable for hygiene reasons. All returns must be sent back in full accordance with our Returns Policy.
If making a return during your cooling-off period, Items returned must be in unused condition and in original and unopened packaging. Returned items will not be accepted if they do not meet these conditions or a restocking fee may be charged at our discretion. We recommend you appropriately insure any returns as we cannot be held responsible for lost or damaged returns.
You must let us know if you wish to return your purchase by using our contact form in advance of returning any product to us for any reason. Returns are only accepted if you have contacted us via email for authorisation prior to the return and the return has been sent back in full accordance with our Returns Policy
Full Warranty Policy can be found here
If you are not satisfied for any reason, please contact us immediately so that we can do our very best to assist you promptly.
E-cigarette batteries and atomisers are consumable items are expected to degrade and fail over a period of time (depending on usage) and this is reflected in our keen pricing. We check all products when we receive them from the factory and again before we ship them to you but in the unlikely event that you receive a product that is non-operational from the start, it is considered Dead On Arrival (DOA) and will be replaced (at our own cost) provided you notify us within 3 days of receipt and provided we have sufficient stock of the item on hand and that you adhere our returns policy.
Due to the high probability of accidental misuse in today's multi-voltage vaping environment, atomisers, and Tanks/Clearomizers are non-returnable /non-refundable for any reason with the exception of the DOA terms. Longevity, performance and taste are not covered under warranty. Tanks/Clearomizers are sold as single use items and are warranted under the DOA terms if they fail to “fire-up” on first use only or if they do not show a resistance measurement when checked with a multi-meter, and if you notify us within 3 days of receipt.
Replaceable battery cells and their associated chargers are covered by a 30-day warranty if used in accordance with the instructions and only with the recommended accessories supplied by Urban Vape Store. Your warranty is invalidated if you use our products in combination with other products or accessories not supplied by us due to the potential for damage caused by unknown incompatibilities.
E-liquids, cartridges and drip tips may not be returned under any circumstances for safety and hygiene reasons.
Further warranty information where it differs from the above may be detailed with specific products.
Note that replacement products or parts assume the remaining warranty of the original purchase (not an entirely new warranty period).
We are committed to protecting your privacy. All information given at the time of ordering to the point of payment is collected by Urban Vape Store. This information is collected lawfully and in accordance with the Data Protection Act 1998 and the Which? Web Trader Code of Practice. The data is used to fulfill your order and for marketing campaigns. We use technology such as cookies to improve our services to customers. We do not pass your information to any third parties. PayPal our payment provider collects your payment information. We do not send random marketing emails to personal email addresses (spam).
All goods are warranted on delivery to the customer to be of the nature, substance and quality invoiced and to conform in all respects with all the appropriate statutory regulations.
PayPal our payment providers, use state of the art security tools and techniques, both proprietary and unique, to ensure that you are protected against security risks. We do not store any card data.Statutory Rights
These terms and conditions do not affect your statutory rights as a consumer.
Title to Goods
Property and title in the goods shall remain with The Urban Vape Store and shall not pass to the customer until such time as Urban Vape Store has received payment in full of all sums due on whatsoever account.
Copyright 2020 Urban Vape Store.
All images on this website may not be used or copied without permission from Urban Vape Store. We use some images from our suppliers after their permission has been given and the copyright remains with them.