All return and replacement queries should be notified to us via E-Mail: sales@urbanvape.store
We try our best to describe the items we sell as accurately as possible. But please understand that Images are for illustration purposes only and products may occasionally vary in size, shape or colour.
If you received your items damaged in transit please contact us as soon as possible and let us know. Then, we will advise you of the next steps. Your goods may be eligible for replacement or refund.
Errors and shortages must be notified within 3 days of receipt.
If the item you received is faulty then you must notify us within 14 days of receiving the goods. If you inform us of the faults after 14 days then we won’t accept returns.
We provide warranty for all products for up to 30 days from the date of purchase, except for e-liquids, CBD and clearance products, where warranty won't apply to those.
Damaged and faulty items must be returned to us for inspection.
If you change your mind and wish to return the goods you purchased, you can return those within 30 days from the date of purchase. In this instance the returned products should be in it's original packaging and unopened.
Before returning an item to us, you must contact us on sales@urbanvape.store and let us know of the problem. Then we will send you a “Return Form”. You must fill in the return form and send it with the item returned.
If we receive any product without a return form then this will result in a delay in processing your return.
If the item you returned is not in the condition in which we sent out we reserve the right to send the item back to you or do only a partial refund after assessing the items for damages.
If there's any visible outer damage or signs of dropping then we will not accept returns of the item and we will send the item back to you.
You are responsible for any damages caused to the items in return transit by inappropriate packaging.
